RESIDENTIAL INTERNET SERVICE LEVEL AGREEMENT
The purpose of this document is to define the limits and extents of any and all tiered levels of internet service and other products related to your internet service that will be provided to you the subscriber by Centrovision or that may be provided at a future date.
Centrovision reserves the right to alter existing Tier level packages, create new Tiered services or discontinue existing services.
(a) We may use Network Management tools to make our services operate efficiently. These tools may cause interruption or degradation of service on occasion.
(b) Each Tier level of service may have a maximum throughput rate, a bandwidth limit or other characteristics. For more information, please review our Customer Service Agreement, and our Acceptable Use Policy.
(c) We can set or change the Maximum throughput rate, Bandwidth Limit, or other characteristics of any Tier level. If we do, we may put in place additional terms to address usage that is not consistent with the resulting Tier level. For example, if we set or change the Bandwidth limit that applies to your Tier Service level and you exceed the limit, we may suspend or alter your level, reduce your maximum throughput rate or charge you for your excess usage. You may need to subscribe to a more expensive Tier level or pay for additional bandwidth to avoid suspension or slower Service. We will notify you of any new or changed bandwidth limit.
(d) We may monitor your bandwidth usage patterns and your compliance with our Customer Agreements and policies for the purposes of developing or altering new or existing tiered levels of service.
(e) The Service will attain maximum throughput rates only in bursts and not on a guaranteed or consistent basis. The rate you experience at any time will be affected by a number of factors, including the nature of the Internet and its protocols, our facilities, the bandwidth we devote to carriage of protocol and network information, the condition and configuration of the equipment at your location, our use of network management tools, data volume and congestion on our network and the Internet, the time of day you are using the service, the performance of the website servers you try to access, and the priority we give to our business subscribers’ data traffic.
(f) If you send or post materials through the service, you are responsible for the material and confirm that you have all necessary rights to do so. You grant us, with no obligation to pay you, all rights we need to complete your transmission or posting. If we determine that the transmission or posting violates our Customer Agreements and policies, we may (but have no duty to) delete the materials, block access to them or cancel your account.
(g) The Service requires the use of a cable modem. We will provide you with a cable modem. If you use a modem that we have not approved for use on your Centrovision system, the service may not work properly.
(h) The Service requires the use of an Internet ready device such as a Personal Computer, Tablet, mobile device or any of a variety of devices designed to utilize an internet connection. Centrovision is not responsible for providing the equipment necessary to utilize the cable modem internet connection. We are under no obligation to maintain, repair or diagnose performance or other related issues with regards to the subscriber's personal internet devices.
